Chad K. Callender
308 Schuyler Drive
Kettering, Ohio 45429
Phone 937-985-6051
WORK EXPERIENCE:
9/7/07 – 12/19/08 TEKSystems Onsite at Procter & Gamble – CINCINATTI, OHIO
Lead Technician – Outlook Service Launch
Responsibilities Included: Manager of all TEKSystems onsite personnel for company wide E-Mail migration from Lotus Notes to Outlook 2003 running on exchange server. Our team performs desk side migration of all archive and active mail as well as Blackberry wireless setup and training. Call management and level 1 troubleshooting for all problems up to 5,000 users per week. Marimba/Channel Viewer software distribution management.
6/26/05 – 7/26/07 Pomeroy IT Solutions – HEBRON, KENTUCKY
Technical Deployment Services – Field Technician
Responsibilities Included: The TDS Department is responsible for large multi-geographic installs of new networks and computer systems. Imaging windows 2000/XP systems and deploying system’s to customers after ensuring proper installation of end user specific applications and network configuration. Modify Windows registry and policies.
2/19/94 – 4/1/05 Callender Consulting – TAMPA / ST. PETERSBERG, FLORIDA
Technical Manager / Consaultant
Responsibilities Included: Support many local small businesses in all aspects of computer repair; networking; software / application management; web design and hosting; new system configuration and installation of user specific software and internet usage. Windows XP housecleaning and troubleshooting. PC and printer repair. On call 24x7 for all customers for after hour’s server problems. Many customers are listed in references section to be contacted directly to attest to my good character and knowledge. Hardware and software support for over 100 Florida customers in all geographic areas. Perform office manager’s duties for large mortgage closing service.
4/1/98 – 10/13/00 SOUTHTRUST BANK, N.A - LARGO, FLORIDA
Hardware Technician / Network Administrator
Responsibilities Included: Manage all aspects of voice and data communication; manage an 800 name long distance code file for all Tampa Bay employees; local point of contact for all purchasing issues, vault and branch security matters; coordinate departmental moves; order and manage business cards for all employees. Our market is over 60 branches and 5 large department facilities with corporate dealings in Birmingham, Alabama.Repair and maintain all computers, printers, Wide Area Networks, and communication equipment. Compaq certify in and main technician for Compaq Proliant servers; all levels of RAID Technology. Break/Fix on Compaq; desktop; laptops; and printers. Only A+ Tech on staff for West Florida region.
4/1/97 – 4/1/98 TECHDATA CORP. – CLEARWATER, FLORIDA
Call Center Post Sales Support
Responsibilities Included: Technical and customer support environment. Provide post sales technical support for all hardware sold via phone support; track customer information including products purchased to ensure the 90 day support period had not passed and hardware had been purchased from TechData.
1/1/93 - 4/1/97
All of the following companies merged during my employment
IKON TECHNOLOGY SERVICES - TAMPA, FLORID
Sr. Service Technician/ Hardware Service Technician
Responsibilities Included: Performed all warranty/non-warranty parts ordering and repair for Clearwater, St. Petersburg area; contract management; updated call status and billed for work completed. Compaq certify in and main technician for Compaq Proliant servers; all levels of RAID Technology. Break/Fix on all models desktop; laptops; and printers. Only A+ Tech at the time.
INACOM INFORMATION SYSTEMS - TAMPA, FLORIDA
Sr. Service Technician
Responsibilities Included: Provided support to largest covered area in Tampa (i.e. Port Charlotte, Clearwater, St. Pete, New Port Richey, Sarasota) Network installation setup; software installation; performed Management Task; invoiced matching to service order parts tracking and ordering.
SEARS BUSINESS CENTER - TAMPA, FLORIDA
Bench/ On-Site Repair Technician
Responsibilities Included: Service manager with 4 employee under my supervision; installation of new systems; software configuration; parts tracking and ordering; solved customer satisfaction issues; networked hardware and software on many platforms; ensure service department operated within that years budget and met corporate profit goals.
EDUCATION:
High School
Miami Trace High School
Washington Court House, Ohio
Major: Business / Communication Electronics
Vocational Education
Laurel Oaks Career Development Campus
Wilmington, Ohio
Major: Computer Repair Technician /
Communication Electronics
Continuing Education
CITA A+ Certification
Novell Netware 4.11 & 5 Administrator
Telecommunication Seminar
Networking & Printer Object Seminar
Computer Networking Seminar
Networking IBM -VS- Novell
Corporate Software Seminar
Microsoft Access Level 2 Seminar
IBM Quality Service Skills
HP 4/4+/5/SI Repair Certification
IBM Service Management
IBM PS/2 Model 50 - 80 Service
IBM PS/2 Model 90/95
IBM ThinkPad Certification
SKILLS ACQUIRED:
Blue Print & Floor Plan Layout
Corporate Building Leases & Contracts
Basics of Robotics
Banking Security Systems
New Bank Facility Construction
Software Copyrights
Domain Name Service Registration
Meridian Voice Mail Programming
Test Equipment
Web Page Design and Hosting
Northern Telecom Programming
Radio Theory
Networking Topology
System Telecommunications
Ghost / X-Image Software
Power Supplies (UPS & PC)
Solid State Technology
Data Backup / Recovery
Amplifiers / Oscillators
PC / Mainframe Programming
Microprocessor Theory
System Cabling (RJ45 and CAT3/5)
Bar Code Read / Print Technology
Workstation Deployment
Data Backup / Recovery
GTE CentraNet Phone System
Windows Desktop Support
Public Announcement System Installation
RAID Technology
Server Repair / PM
SUMMARY OF QUALIFICATIONS:
Novel NDS tree administration for multiple WAN and LAN sites in West Florida region
Create and maintain MS Access database from conception then supporting and training
Administer QuickBooks Deluxe including Chart Of Accounts, A/P, A/R, Payroll, Invoicing in a 5 user environment
Perform maintenance on server, terminals, printers, router, Hub’s and controllers
Analyze data from performance reports and create charts of system response time and usage
Maintain all system forms on Formtool software for nightly run and backups in a AS/400 environment
Maintain charts of all system devices with appropriate department and serial number asses tracking
Install software on new/existing PC/HOST systems
Set-up communication to IBM system 38/AS400 for upload and download
Order hardware/software on new and existing systems and maintain purchase orders
Maintain current data on PC-AT with PC Tracker software
Assure that all software copyrights have not been by-passed
Maintain fuel Chipkey for 2500 vehicle fleet both vehicle and employee in dBase III+
REFERENCES:
References furnished upon request.
